Frequently Asked Questions

Below are a few questions that are regularly asked. If your question isn’t here please feel free to send us a question either by email, twitter, facebook or by giving us a call. Click here for our full contact details.

How Much Do You Charge for Delivery?

Standard delivery is via Royal Mail and to mainland UK is free for orders over £25, for smaller orders a charge of £3.99 is applied. Express delivery is available via our DPD couriers and costs £6.99 for orders under £25 and £4.99 for orders above.

Some of our products are usually available on a next-day delivery (orders placed before 12pm cut-off), these have a green banner with the words 'Express Delivery Available'. We cannot guarantee next-day but in over 95% of orders we achieve it.

When Will My Order Be Delivered?

Many of our items are in-stock and will be despatched within 2-4 working day on standard delivery. For orders that qualify for next day delivery, if the order is placed before midday, they will be despatched the same day and should be delivered the next working day. Orders placed after midday will be despatched the following day and should be delivered the working day after that. 

Due to the large range of products we offer, some products are on a longer lead-time, many we keep a small stock of but usually they need to be manufactured to order. The lead-times are shown on the products and will also be shown in the basket. An estimated delivery date is shown at the basket and during checkout which factors in any additional lead-times.

If we or our supplier is out of stock for any reason we will inform you via email within one working day of placing the order.

If I choose the wrong unit can I send it back?

Yes, we accept returns so if you accidentally order the wrong thing just get in touch and we’ll arrange for you to get it shipped back to us and on receiving the items we’ll refund you the money. As long as you bought the item within the last 60 days and is the the same condition you received it in we will accept the return.

If you do send it back please send it to:

Socket Store Limited
c/o Cool Blue Group
Unit N4
Blackpole East
Blackpole Road
Worcester
WR3 8SG

Please see our returns policy for more details.

Is it OK to put masking tape or frog tape on the sockets and switches when decorating?

No, you must never put tape on the plates. All the manufacturers recommend not doing this, as it can damage the finish of the plate. Doing so will void your warranty on the plates. 

Do The Dimmers Work With Low Energy Light Bulbs?

It depends on a number of things, including whether the low energy bulbs are dimmable (some bulbs aren't dimmable). Generally most LED bulbs are now dimmable, CFL bulbs are declining in popularity now but but most of these will not dim. Our dimmers use the latest trailing-edge technology and are programmable giving them the best possible chance of being compatible with you bulb. 

What size Back Boxes Do I Need For Standard Ranges?

The manufacturers recommend the following back boxes for Contour, Victorian, Georgian, Victorian Cast, Deco, Varilight Georgian, Varilight Victorian and oval ranges:

What size Back Boxes Do I Need For the Flat, Screwless and High Line Ranges?

The manufacturers recommend the following back boxes for the flat and screwless ranges of sockets and switches:

Can we come to visit your showroom?

Don't forget, we believe our best showroom is right here online. We have masses of images, lots of information and you can visit us night and day. We hope you can find anything you want online, but if not please get in touch and we will do everything possible to help.

How do I know it is safe to buy from Socket Store?

We treat your security very seriously. Our site is encrypted so no one can intercept any of your data even if on an unsecure network.

We do not store any of your payment details, all payment details are only seen by the payment provider you choose to pay with.

We use only use trusted payment providers to take your payments like Stripe and Paypal. 

Do you give additional discount on your web prices?

Yes, we're happy to offer an additional 5% on orders over £250, 10% on orders over £500 and 15% on orders over £1000. Don't worry, we'll automatically apply it for you within your basket, so you don't need to do anything to qualify. The discount can only be applied on each order totalling £250, £500 or £1,000 respectively, not be split across multiple orders that make up that amount.

What payment methods do you accept?

We can take payment by credit and debit card and PayPal, giving you the most flexibility to pay in the way that suits you best. Our payment providers are Stripe and Paypal, two of the most secure and trusted providers in the UK

Do The Products Have Any Warranty?

All items are guaranteed against faults for 24 months. However most include a 10 year warranty, these are plates that carry the Made-In-Britain logo. If you have a problem within that period please contact us. We will organise for you to send the item back and on confirmation of the fault we will refund or replace the item.

Do you Export?

We do offer exports to many countries but only on orders of over £500 and payment must be made via bank transfer before the goods are despatched. You can contact us or there is a request export quote button on our basket, which will send us your basket contents and details so we can create a quote for you.