Below are a few questions that are regularly asked. If your question isn’t here please feel free to send us a question either by email, twitter, facebook or by giving us a call. Click here for our full contact details.
We charge £2.99 for standard delivery (2-4 working days). Delivery is free for orders over £150. We are sometimes able to upgrade to a quicker delivery, but please contact us to check if this is possible for the items you are ordering first.
If the items are in stock with our supplier your order will be sent within 2-4 working days (although we'll be quicker if we can!).
If we or our supplier is out of stock for any reason we will inform you via email within one working day of placing the order.
If you have an urgent order and want to check stock levels please call us on (02920) 004887 and we'll be happy to check on stock levels.
Yes, we accept returns so if you accidentally order the wrong thing just get in touch and we’ll arrange for you to get it shipped back to us and on receiving the items we’ll refund you the money. As long as you bought the item within the last 45 days and is the the same condition you receieved it in we will accept the return.
If you do send it back please send it to:
Socket Store LimitedUnit 23BTaff Business CentreTonteg RoadTreforestCF37 5UA
Please see our returns policy for more details.
No, you must never put tape on the plates. All the manufacturers recommend not doing this, as it can damage the finish of the plate. Doing so will void your warranty on the plates.
It depends on a number of things, including whether the low energy bulbs are dimmable (a lot of bulbs aren't dimmable). It also depends whether you have the minimum load on dimmer. Please click on our blog to learn more on how to work out the wattage of the dimmer.
The flat plate ranges are made up of a completely flat plate. They are ideal for flat walls, typically new or plasterboarded walls. They do show up imperfections in the wall, so if you have walls with ‘more character’ you would be better with the ultra slim range. Please note that the Varilight flat plates are not suitable to be put straight on to newly plastered walls, so please ensure the walls have dried out fully (normally 6 months) or that you use a gasket between the wall and the plate. The G&H Brassware plates do not need this gasket, and are suitable for fitting on newly plastered walls.
The ultra slim range is thinner than a normal plate, but is still a pressed plate, rather than a flat piece of metal. Please read our Socket and Switches Style Guide for more information.
No, the ultra slim sockets and switches need deep back box. The ‘ultra slim’ part is from the wall to the surface of the plate, not the electrical element behind the plate in the back box.
The manufacturer recommends the following back boxes for the flat, screwless and slim ranges of sockets and switches:
Of course you can! Click here to find out where we are and when we're in.
Don't forget, we believe our best showroom is right here online. We have masses of images, lots of information and you can visit us night and day. We hope you can find anything you want online, but if not please get in touch and we will do everything possible to help.
We treat your security very seriously. We use one of the world's leading certificate suppliers to ensure your details are not compromised.
We do not store any of your payment details, while this means you have to give the payment details for each order it does safeguard them.
We use only use trusted payment processors to take your payments like Paypal and HSBC.
Yes, we're happy to offer an additional 5% on order over £500 or 10% on orders over £1,000. Don't worry, we'll automatically apply it for you within your basket, so you don't need to do anything to qualify.
We can take payment by credit and debit card, PayPal and Google Checkout, giving you the most flexibility to pay in the way that suits you best.
All items are guaranteed against faults for 24 months. If you have a problem within that period please contact us. We will organise for you to send the item back and on confirmation of the fault we will refund or replace the item and reimburse you for any postage costs incurred.